Company research · Watchlist
Minimal
AI support agents resolve up to 90% of e-commerce tickets — 7-figure ARR on 3 humans.
Claimed capability · evidence still developing
The recorded proposition
Three humans, agents resolve up to 90% of support tickets.
Index summary of the positioning; not an independent finding.
Amsterdam-based YC S25 startup whose agents autonomously resolve e-commerce support tickets — up to 90% automation (93% in its top case study) — on a 3-person team. Founded by Niek Hogenboom (CEO) and Titus Ex (CTO, ex-ML engineer at Uber). Reports crossing 7-figure ARR (company-stated).
Where humans remain involved
Ongoing human hours, approval frequency and intervention rates have not been measured in this record. Reported team size describes the company, not the labor required to operate a customer business.
What still needs evidence
Establish a repeatable production workflow, identify the tasks people still perform, and measure cost, reliability and customer outcomes before drawing conclusions about business autonomy.
Recorded caveat: $3.6M seed press-verified; ARR self-reported
Financial and team context
Reported figures retain their original scope. Revenue periods and headcount dates may differ; these are not a current audited financial statement.
- Revenue / ARR as recorded
- 7-figure (self-reported)Source: Founder-stated · self-reported ↗
- Company human headcount
- 3Source: Y Combinator ↗
- Funding as recorded
- $3.6MSource: Ziptone ↗
Round / transaction: Seed
Recorded date: 2026-03
Investors / backers: Y Combinator · Rebel Fund · Zeno Partners · Formosa Capital · Sunshine Lake · 15 customers as angels
Pricing and commercial terms
Pricing not recorded.
Historical research snapshot. A pricing verification date is not recorded; confirm current plans, usage limits and additional costs with the provider before purchasing.
Founders and recorded roles
Niek Hogenboom
CEO; previously founded SitRight.
Titus Ex
CTO; ex-ML engineer at Uber and Soda.
Recorded technology stack
No stack details recorded.
Components listed in the research record; integrations have not been independently tested here.
Research timeline
2026-03
$3.6M seed led by YC and Rebel Fund, with 15 of its own customers investing as angels; reports 7-figure ARR resolving up to 90% of e-commerce tickets with a 3-person team.
Direct article link not recorded.
Sources and coverage limits
This profile brings together the existing Index research. Company announcements, sponsored articles and founder interviews can establish what was said; they do not independently prove sustained autonomy or revenue.